Get Started to Become a 911 Telecommunicator

Be the vital link between the public and emergency responders.

As a 911 Telecommunicator, you’ll serve as the first point of contact in emergencies—receiving, evaluating, and dispatching calls for fire and emergency medical services. You’ll guide callers through critical situations, provide life-saving instructions, and coordinate an effective response to keep both the public and first responders safe.

This role requires professionalism, clear communication, and the ability to stay calm under pressure in a fast-paced environment. Candidates will receive extensive classroom and hands-on training in emergency communications systems, call handling, and dispatch procedures.

What You’ll Do:

• Receive and triage 911 and non-emergency calls

• Use advanced communication and mapping systems to locate incidents

• Dispatch fire and EMS units and track responder safety

• Provide lifesaving instructions over the phone

• Coordinate with other agencies and emergency partners

Core Values:

• Customer Commitment

• Professionalism and Integrity

• Organizational Excellence

• Teamwork

If you’re dependable, detail-oriented, and ready to make a difference when every second counts, contact a recruiter today!